FAT MAK TRAIL RACE (VIRTUAL RACE)
FAQ
1. Why there is a blank page when visiting Racematix?
This usually happens when using iPhone to access Racematix via Facebook. If you encounter this issue, please copy https://www.racematix.com/site/a/REGISTER-FMTR-VR to the browser to open the webpage directly.
2. How to confirm if my registration is successful?
Participants who successfully registered and paid through Racematix (the designated registration platform) will receive an email notification from Racematix. If you do not receive email on the registration day, please check if the email account is the same with the one you registered at Racematix. Another common situation is the email goes to spam folder. If you have not received email from Racematix after one day from your registration, please send email to contact@racematix.com for enquiry.
3. How to get Racematix Registration ID?
In addition to your registration information, the email notification sent by Racematix also contains your Registration ID. You will need it for uploading your result later.
4. How to get the finisher gifts?
After the race is finished, the participants who successfully complete the race will receive the finisher gifts. All finisher gifts will only be given on a specified collection date, any collection before and after the period will not be accepted.
5. When is the deadline for submission of result?
Participants must submit their activity record to Racematix result page before 30th April 2023 23:59pm. After the deadline, all result submission will not be accepted.
6. Is the activity record before or after the race accepted?
Only activity within the race period (i.e. 20th February 2023 00:00 to 30th April 2023 23:59pm) is accepted.
7. Is it possible to change the size of the tee?
As we make the tee/vest according to the size requested by the participants, any change will not be accepted.
8. If race bib is lost, how much will be charged for replacement?
Replacement fee : physical bib $100; e-bib $50.
*production of physical bib may take a week.
For questions about registering at Racematix (including account locked, changing personal information etc.) and result upload, please contact Racematix contact@racematix.com.
For enquiries or questions of the race, please contact us fatmaktrailrace@gmail.com.
常見問題
1. 為何進入報名平台Racematix後為空白頁面？
這種情況一般發生在使用iPhone透過Facebook 進入Racematix。 如遇此問題，您可複製 https://www.racematix.com/site/a/REGISTER-FMTR-VR 到瀏覽器直接打開網頁。
2. 如何確認成功報名？
成功於Racematix (大會指定報名平台) 報名及付款的參賽者將會收到由Racematix發出的「報名確認通知」電郵。如發現報名後當天未有收到電郵確認，請確認您是否查閱您在Racematix報名的郵箱。另外較常見的情況會是電郵被誤認為垃圾郵件，請檢查您「垃圾郵件」資料夾。
若於報名後一天都仍未收Racematix發出的電郵，請以電郵到 contact@racematix.com查詢。
3. 如何獲得Racematix Registration ID ？
Racematix發出的「報名確認通知」電郵內除有您報名資訊外，還包含您的Registration ID。 在提交活動成績時，您需要輸入您的Registration ID。
4. 如何獲得完賽禮物？
賽事後結束後，經確認成功完賽的參賽者將會獲得完賽禮物。所有完賽禮物只會於指定日期內派發，大會不設補領或預領。
5. 何時為上截活動紀錄之截止時間？
參加者必需於2023年4月30日 晚上23:59前把活動紀錄提交至Racematix 成績頁面。限期日過後，所有成績將不被接納。
6. 活動開始前或後的運動記錄可否被接納？
大會只接受比賽日期內 (2023年2月20日00:00 至 2023年4月30日晚上23:59) 的活動記錄。比賽開始前及逾期的活動記錄一概不被接納。
7. 跑手tee是否可以更換尺碼？
由於我們都是根據參賽者訂購的尺碼進行生產，所以一律不設退換。
8. 如遺失號碼布，補發費用是多少?
補發號碼布費用 : 實體號碼布 $100; 電子版號碼布 $50。
*重新印製實體號碼布可能需要一周時間。
有關在Racematix報名 (包括賬戶被鎖、更改個人資料等等) 及提交成績遇到問題 ，請以電郵方式與Racematix聯繫contact@racematix.com。